Have a question or need help? You came to the right place. We compiled the top questions with some instructional videos and guides to help you get around the FIA site. This page is also a work-in-progress, so if you have any questions or would like to learn more about the FIA, please feel free to contact us. Your input will also help shape this page, so don’t hold back with your questions. 🙂
How do I place an order for a luncheon or sponsorship?
If you wish to purchase a sponsorship, ticket to a luncheon or festival-related item, you can add the item to the cart and proceed with the checkout.
This video shows the process for purchasing a luncheon ticket on the site:
What is the advantage of creating an account?
While creating an account is optional, it does make the process of placing orders on the FIA site easier as your account information is pulled in for transactions. You can also view your account and purchase history by going to https://www.fiakck.org/account. See screenshot below.
It's asking me for a password and I don't have one. What do I do?
To the earlier point, you do NOT NEED to create an account for any transactions, so you can checkout as a guest. However, if you would like to login and do not have your password, simply click the forgot password option and it will send you a notification (see below) to reset your password for you. Check your email and follow the link to create a new password on the FIA site.
From there, you can reset it to a password that you will remember for next time. Again, creating an account is purely optional, so if you are stumped, simply enter your billing info and checkout as a guest. It's ok - we still like you. 🙂
I placed an order but I did not receive a confirmation. Can you send me a receipt?
Upon completion of any order, there will be a success message on the thank you page. In addition, you will receive a confirmation email with all details of your order. See the sample below. If for any reason you did not receive it, you may want to check your SPAM filter. You can also contact us and we would be more than happy to confirm the details of your order.
Example of email after you place an order:
How can I download a presentation or document on the site?
All embedded documents have the option to download. You will find the download button in the top toolbar. See screenshot below. Simply click that button and the download will begin.
Do I need an account to purchase an item like a luncheon ticket?
On the checkout page, you will be given the option to create an account or login. By creating an account, it can be used for future transactions, so if you purchase a luncheon ticket every month, it might be worth it as it will save you time. However, you do NOT have to create an account, as you can simply checkout as a guest. It's purely optional.
Can I attend any luncheon? Do I have to be a member?
We encourage everyone to attend our luncheons, including members and non-members. This will give you an opportunity to see the many great benefits of being an FIA member. However, we have set a limit of three (3) luncheons for non-members. Beyond that, we ask that you join the FIA to support our organization.
Where can I find details of the Fairfax Master Plan?
The Fairfax Master Plan is located on this page. It also includes the summary of projects that are currently in development.
Where's that mobile app to report potholes in the district?
The myWyco app makes it really easy to report any city related issues or requests such as potholes, faulty street lights, etc. in our district. It also provides the latest news and updates in the area as well as the ability to update your car registration and easily pay your property taxes. You can download it here.
How can I promote my business on the FIA site?
There are many ways in which you can promote your organization on the FIA site. In addition to the cross-promotion opportunities with the Festival sponsorships, you can also purchase a website link package here.
Where can I find FIA updates and articles?
The Fairfax Forum has all published articles and updates published by the FIA and you can also search by topics as well. Check it out here.
Share your experience: We also encourage you to share your feedback in this brief survey.